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We check our emails Monday - Friday 9am - 4pm excluding public holidays.
Please allow one working day for a response.
Please scroll down for the answers to our most frequently asked questions. Our full FAQ can be found here.
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Q: When can I expect my box?
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A:
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Boxes start to go into the post on or soon after the 13th of every month. Our next boxes will start to go into the post on .
Subscriptions for a given month close on the first on that month so if you sign up after the 1st your subscription will start the following month.
Dispatch lasts for about a week (there are a lot of you!) and we use Royal Mail for both national and international parcels. Once sent, UK subscribers can expect their box within 1-10 days; international customers within 10-28 days, depending on location. Please note: our boxes do NOT have tracking numbers in any case.
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Q: When will I be charged?
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A:
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You will be charged for your subscription on the day you sign up. If you are signing up for a continuous subscription you will be charged the first payment on the day you sign up and then again every month on that same day thereafter.
NOTE: If you sign up for a continuous subscription between the 2nd and the 13th of the month you will likely be automatically billed twice before you receive your first box. We always ensure you receive the correct number of boxes for the number of payments you have made through the life of your subscription but if you would prefer this not to happen please sign up for your subscription between 13th and last day of the proceeding month.
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